Support

Within one business day, usually sooner. We are based in New Zealand, so if you write from the US or Europe the reply often lands overnight your time. If you have not heard back in two business days, send the message again — it means something went wrong, not that you are being ignored.

The email address you bought with, the address of your community, and what you expected to happen versus what actually happened. A screenshot saves a round trip. If it is about a purchase, the receipt or transaction id from JVZoo helps us find you immediately — there is a field for it on the form.

Sign in at app.iglooapp.com using the email address you bought with — that is the one your access is attached to. If you bought with one address and use another day to day, that is the usual cause. Use the forgot-password link to set a password. If the paid product is attached to the wrong address, open ProductPay support and include the JVZoo receipt.

30 days, no forms. Open ProductPay support within 30 days and include the JVZoo receipt or transaction id. JVZoo remains the retailer and payment authority, so a confirmed refund returns through the payment method used there.

A refund pauses only the iGloo grants and unused token balance supplied by that receipt; other active purchases remain. If JVZoo restores the transaction, ProductPay restores those same grants and the unused portion of its original token lot without minting a duplicate lot.

Every current iGloo launch offer is a one-time purchase. Credit Boost can be purchased again when you choose to add another finite 3,000,000-token lot; it is not a subscription, automatic renewal, automatic top-up or overage charge. JVZoo issues the receipt and remains the authority for refunds and restores.

Communities on iGloo are run by their owners, who set their own rules. If you need to report content or conduct, contact the owner of that community first. For anything unlawful or urgent, raise a ticket and we will act.

iGloo connects to AI clients you already pay for, over the open Model Context Protocol. Those clients are made by other companies and their makers set their own prices and limits. The setup steps are in the developer docs; if you get stuck on a connection, tell us which client you are using.